Thanks to
codyne for the link.
Live journal user darkrosetiger posted a translation
here of a recent interview where Anton Nosik (The director of the blog division of SUP corporations) makes his contempt for his users blindingly clear.
Every LJ user should read this and be outraged.
I work retail. The very basis, the bread and butter, of customer service is one rule: make the customer happy. Okay so it's not always possible but you do what you can to try and KEEP the customer SPENDING THEIR money at YOUR store, not the one down the street. If people don't SPENDING THEIR money at YOUR store, you don't make any money! The economy sucks. People have choices. What makes you better than that other store is the way you treat the customer.
Now if you replace store with Journaling Company, do you see the issue LJ???
I have heard time after time from customers that the reason they return to my store is the way we treat them: we're friendly, we talk to them, we help them. We have people who constantly come in just to check on us, who come knowing if they ask for something we will do whatever we have to to get it for them, who know if they don't come in we will always wonder what is wrong with them.
How exactly has LJ treated it's customers lately? Are you friendly to everyone who walks in off the street? Have you helped us find the things we like and need in our lives? Will you care if we no longer spend our money here?
Of course, there are people who have no choice and will have to stick with you. I feel sorry for them. How sad is it that some people have to shop at that dark, unfriendly, dirty store up the street never knowing that just a block or two further on there is a bright, friendly place that is willing to listen and care.
While I have made this journal friends only to protect myself from the potential LJ fallout, this post will be made public. Anyone is free to comment. As the customer service rule states: if you please a customer they usually only tell 2 people, if you piss them off they tell 10 people. I hope at least 10 of you read this, agree, and pass on the anger.
And yes even on IJ I'm leaving this public.